Terms & Conditions - LEATHERPLACE LIMITED

This website is owned by Leather Place Limited (Company Number: 10480790 )

THESE TERMS
1. What these terms cover. These are the terms and conditions on which we supply products to you. They are only applicable for orders made on https://leatherplace.co.uk , not for in store purchases, or purchases of Leather Place products on other websites.
2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or they require any changes, please contact us to discuss.
INFORMATION ABOUT US AND HOW TO CONTACT US
1. Who we are. Leatherplace UK is a UK based Limited Company. We established a vision to provide quality leather garments and accessories in the UK market procured from quality manufacturers and producers of leather goods in Pakistan. Our company registration number is 10480790 and our registered office is at 29 Bartlett Street Liverpool L15 0HN UK.
2. How to contact us. You can contact us by telephoning our customer service team at 015394 39020 or by writing to us at info@leatherplace.co.uk or 29 Bartlett Street Liverpool L15 0HN UK.
3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
OUR CONTRACT WITH YOU
1. How we will accept your order. Our website will guide you through the steps you need to take to place an order with us. Our order process and checkout pages allow you to check and amend any errors before submitting your order to us. Please ensure that you have checked your order at each page of the order process. Once you have placed an order with us, we may not be able to amend it. After placing an order, you will receive an email from us (sent to the email address that you have provided when placing your order) acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched (the “Dispatch Confirmation”). The contract between us (the “Contract”) will only be formed when we send you the Dispatch Confirmation. The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation. By placing an order you confirm that you are over 16 years old.
2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and refund you accordingly. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, if we reasonably believe that you intend to resell the products (whether on eBay or otherwise), because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3. If we reasonably believe you are intending to resell the goods. We reserve the right to refuse your order on the basis that you are intending to resell the goods (whether on e-Bay or otherwise) within 28 days of receiving your order. In the event we do accept your order we will be entitled to treat you as a commercial customer and:
  1. the rights afforded in clause 8 (Your rights to end the contract) will not apply;
    1. the terms of our returns policy will be withdrawn;
    2. we will only accept returned goods within 28 days of dispatch if they were defective at the time of receipt;
    3. we will charge a reasonable handling fee, which shall exclude packaging and/or delivery costs for which you shall be liable and which will be confirmed prior to your order being accepted; and
    4. make such other amendments to these terms and conditions as we deem necessary.
4. Your order number. We will assign an order number to your order and tell you what it is when receive your order. It will help us if you can tell us the order number whenever you contact us about your order.
5. Error in pricing. If we discover an error in the price of goods you have ordered (whether this be our error or an error by any third party), we will inform you as soon as possible and give you the option of re-confirming the order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you have already paid for the goods and the order is subsequently cancelled, you will receive a full refund.
6. Product price or specification unavailability. We will where possible notify you of any changes and where the goods ordered are not available we may offer you substitute goods whereby you will be asked to re-confirm your order at the new price and/or specification. You are not obliged to accept any substitute goods and will be entitled to receive a full refund if you confirm that the substitute goods are not acceptable.
7. Telephone Orders are bound by the same Terms and Conditions. After placing a Telephone Order you will receive an email acknowledging that we have received your order. You need to check this email to ensure that the items you have ordered are correct. If there are any problems please contact us immediately. We cannot accept responsibility for the delivery of “incorrect” items if they are the items listed on your Order Acknowledgement email.
OUR PRODUCTS
1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
2. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
3. Supplying the products. In the event that we are unable to supply the goods at the price or specification stated in the order, we will where possible notify you of any changes and where the goods ordered are not available we may offer you substitute goods whereby you will be asked to re-confirm your order at the new price and/or specification. You are not obliged to accept any substitute goods and will be entitled to receive a full refund if you confirm that the substitute goods are not acceptable.
YOUR RIGHTS TO MAKE CHANGES
1. If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 – Your rights to end the contract).
OUR RIGHTS TO MAKE CHANGES
1. Minor changes to the products. We may change the product to reflect changes in any relevant laws and regulatory requirements.
PROVIDING THE PRODUCTS
1. Delivery costs. Please see our delivery policy at https://leatherplace.co.uk/delivery-information/ for our delivery charges.
2. When we will provide the products. We will contact you with an estimated delivery date which will usually be within 5 days, but no more than 14 days after the day on which we receive your order. However, please contact us if you have not received delivery of your order within 21 days of it being placed.
3. Click and Collect. If you have asked to collect the products from our stores, we will send you a confirmation email once your order is ready to pick up, usually within 5 days, but no more than 14 days after placing your order.
4. Customs charges. You will be liable for all customs requirements and duties arising for delivery of goods outside the UK. We accept no responsibility for these requirements and duties. Any such charges must be borne by you and you are responsible for complying with all laws and regulations of the country in which you are importing the goods. We shall not be liable for delayed delivery times due to packages being inspected by customs. If any cost is incurred by us due to your failure to comply with this clause, clause 10.2 below will apply.
5. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6. If you are not at home when the product is delivered. All our orders require a signature. If no one is available at your address to take delivery our courier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. If you have specified a “designated safe place” at the time of placing your order, this may be used at the discretion of the courier company.
7. If you do not re-arrange delivery. If you do not collect the products from our courier as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.
8. Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if we have refused to deliver the goods.
9. Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7.8, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
10. Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 7.8, you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must either return them in person to where you bought them or post them back to us. We will refund the costs of postage. Please call customer services on 015394 39020 or email us at info@leatherplace.co.uk for a return label.
11. When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us, or you or a carrier organised by you, collect it from us. This includes the courier leaving the goods at the “designated safe place” you may have specified at the time of placing your order. If we have not received notification that the goods have not been received within 21 days of placing your order we will be of the understanding that the items have been received, and are therefore your responsibility.
12. When you own goods. You own a product which is goods once you have paid in full and received delivery of the item you ordered.
13. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your name, delivery address, email and contact telephone number. We will request this information from you when placing your order. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
14. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
  1. deal with technical problems or make minor technical changes;
  2. update the product to reflect changes in relevant laws and regulatory requirements;
  3. make changes to the product as requested by you or notified by us to you (see clause 6).
15. Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
OUR RIGHTS TO END THE CONTRACT
1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
  1. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
  2. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
2. We may seek compensation if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
IF THERE IS A PROBLEM WITH THE PRODUCT
1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 0745 412 2085 or write to us at info@leatherplace.co.uk
2. Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.
3. Your obligation to return rejected products. In the unlikely event that there is a problem with the goods, we ask that you inform us within 30 days of receipt. We may ask that you post them back to us, or arrange to collect the goods on a date agreed between us. The final decision of return service will be made by us. We will refund the costs of return postage, up to Rs‌1,150 for items under Rs‌11,100, or up to Rs‌2,300 for orders of Rs‌11,100 or more. Alternatively we will pay for the cost of collection.
4. Our right to review rejected products. Once we have received the goods, we will check them for faults or other problems, and once we have confirmed there is a fault, we will ask you whether you would like us to:
  1. provide you with a full or partial refund
  2. replace the goods; or
  3. repair the goods.
5. For items considered faulty outside the 30 day window. Please follow the same instruction listed in 11.a. We will then work with you to determine the appropriate course of action.
  1. We may ask that you post the item back to us, or arrange to collect the goods on a date agreed between us. The final decision of return service will be made by us. We will refund the costs of return postage, up to Rs‌1,150 for items under Rs‌11,100, or up to Rs‌2,300 for orders of Rs‌11,100 or more. Alternatively we will pay for the cost of collection.
  2. Once we have received the goods, we will check them for faults or other problems, and once we have confirmed there is a fault, we will determine how the problem can be best solved; via repair, replacement (of identical or similar item), credit note, or a full or partial refund.
PRICE AND PAYMENT
1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.
2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
3. What happens if we got the price wrong. We try to ensure that all prices on our website are accurate, however errors may occur. If we discover an error in the price of goods you have ordered (whether this by our error or an error by any third party), we will inform you as soon as possible and give you the option of re-confirming the order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you have already paid for the goods and the order is subsequently cancelled, you will receive a full refund.
4. When you must pay and how you must pay. We accept payment with credit or debit card or Paypal. Payment must be made at the time your order is placed.
5. What to do if you think an order confirmation is wrong. If you think an order confirmation is wrong please contact us promptly to let us know.
6. Klarna:
  In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
  1. Pay in 3
  2. Pay Later
7. Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products, and for defective products under the Consumer Protection Act 1987
3. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
HOW WE MAY USE YOUR PERSONAL INFORMATION
1. How we will use your personal information. We will use the personal information you provide to us:
  1. to supply the products to you;
  2. to process your payment for the products; and
  3. if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
2. Third parties. We will only give your personal information to third parties where the law either requires or allows us to do so.
OTHER IMPORTANT TERMS
1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
2. 18.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
3. 18.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
4. 18.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
5. 18.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
6. 18.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
7. 18.7 Telephone Calls. We reserve the right to monitor and record telephone calls our staff receive and make, in order to monitor staff performance and ensure the highest service possible is provided to our customers.
8. 18.8 Intellectual Property. The intellectual property in Leather Place including all URLs and the copyrights in all photographs, images and descriptions contained in our catalogue and on our website are owned by Lakeland Fashion Limited and operated under licence by us and may not be reproduced without our express consent.